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FAQs
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Frequent Questions
What is the difference between Cloud and On-Premises versions of Helatra EDM?
MDM Cloud is the of the MDM On-Premises. With MDM Cloud, you only have to sign in using your Helatra account and start managing your devices. The data and server configuration is managed. Whereas in case of the On-Premises, you have to install the application and configure network settings to setup MDM and manage devices.
What is the difference between Helatra EDM and Apple Profile Manager?
- Helatra EDM is available both on-premises and on cloud.
- Helatra EDM can be used for managing multiple platforms unlike Apple Profile Manager, which is Apple-only.
- Profile Manager is more suitable for small Apple-only environments, while EDM is environment-agnostic.
- Dedicated EDM server for superior performance.
- Flexible groups/department management is available in EDM.
Do the devices have to be factory reset to be enrolled and managed by HelatraEDM?
No, the devices need not be factory reset(unless specified otherwise) to be enrolled and managed by Helatra EDM.
What are the Operating Systems(OS)/platforms supported by Helatra EDM?
Currently, the following software platforms are managed by Helatra EDM:
- iOS version 4.0 and above
- iPadOS version 13.0 and above
- Android 4.0 and above
- Windows Phone 8.0 and above
- Laptops and Surface pro running Windows 10
- Mac machines running 10.7 or later
- Apple TVs running 7.0 or later
Why does my device IMEI contain 14 digits instead of 15 digits?
If the device is CDMA activated, then the IMEI contains only 14 digits and is referred as MEID. You can check the IMEI of your device by dialing *#06#.
Why does my Android device show the error "Device already provisioned", when trying to enroll a device using NFC enrollment?
Android devices running 5.0 or above, enable an implicit Activation Lock by default on associating a Google account with the device. When the device is corporate/complete wiped, the device retains the Google account details and the Activation Lock is still enabled. So on trying to enroll this device after wiping using NFC enrollment, the error "Device already provisioned" is displayed, as the device is already associated with a Google account. The implicit Activation Lock can be disabled only by providing the Google Account details, associated with the device previously.
How to undo Supervision in iOS devices and Device Owner provisioning in Android?
Both Supervision as well as Device Owner provisioning lets the Administrator leverage additional control over the managed devices. It can be undone by factory resetting the device.
How can we modify the username and email address of enrolled devices?
Helatra EDM allows the admins to modify the username and email address associated with enrolled devices without having to re-enroll the devices. To modify the associated credentials follow the steps given below:
- Navigate to Enrollment and find the device whose user details has to be modified
- Under Actions select the Re-assign user option
- Enter the new user name and email address and Save.
Modifying the user details will reassign the account based profiles to the new email address.
How to automatically Blocklist websites with inappropriate content?
Admins can automatically Blocklist inappropriate or malicious content by enabling the checkbox Automatic restriction of malicious content or Automatically restrict inappropriate content under Web Content Filtering for Android and iOS device profiles respectively.
What is difference between Complete Wipe and Corporate Wipe?
Corporate wipe is a security command used to wipe data on the device. This security command is mostly used to secure the corporate data from devices, when they are lost. Corporate Wipe is used to remove only the configurations and Apps that have been pushed using Mobile Device Manager Plus and this command will not wipe any personal data of the user.
Corporate Wipe will remove Exchange Server or Email only, if they are configured via Mobile Device Manager Plus. This includes, the files and documents shared using the corporate e-mail.
Complete wipe command is used to wipe all in the data in the device, which makes the device as good as a new.